Last updated: November 2026
We want every Kit64 order to arrive exactly as pictured. Because diecast collectors value packaging as much as the car, our policy is built around keeping cards and boxes in mint condition.
7-day returns on sealed items
You can return or exchange an item within 7 days of delivery if it is:
- unopened, with the blister or box still sealed;
- in the same condition you received it, with no creases, bends, tears, stickers or price tags added to the card or box;
- returned with proof of purchase (your order number).
Opened, loose or damaged-by-customer items cannot be returned.
Damaged, wrong or missing items
If your order arrives damaged, if we sent the wrong item, or if something is missing, contact us within 48 hours of delivery with your order number and photos of the item and packaging. We will replace it, or refund you if a replacement is not available. In these cases we cover the delivery cost.
Minor shelf wear on card packaging is normal for mainline diecast. Where a card has noticeable wear, we say so in the product listing and photos, and that wear is not grounds for a return.
How to start a return
- Message us on WhatsApp at [WhatsApp number] or email [email address] with your order number and the item you want to return.
- We confirm the return and arrange a pickup or drop-off.
- Once we receive and check the item, we process your refund or exchange.
Refunds
Since all orders are paid cash on delivery, refunds are paid in cash (USD) when the item is collected, or as store credit if you prefer. Refunds are processed within 3 working days of us receiving the returned item.
The $5 delivery fee is non-refundable unless the return is due to our mistake (damaged, wrong or missing item). For change-of-mind returns, the customer covers the return delivery cost.
Exchanges
You can exchange a sealed item for another product of equal or higher value (you pay the difference) within the same 7-day window.
Preorders and limited releases
Limited, chase and special-edition items can only be returned if they arrive damaged or incorrect.
Refused deliveries
If an order is refused at the door without a valid reason, we may require prepayment for future orders.
Questions
Message us on WhatsApp at [WhatsApp number] or email [email address]. We usually reply within one working day.